EM
EDITH M
1 reviews | Active since Mar 2013
22 Feb 2016, 08:38
CANCELLATION OF CELL PHONE CONTRACT AND BILLING
I CANCELLED MY CELL CONTRACT LAST YEAR IN MAY 2015 BUT TO MY HORROR ITS 2016 AND IM STILL BEING CHARGED FOR IT. I SENT EMAIL LAST YEAR IN SEPTEMBER ENQUIRING ABOUT IT BUT GOT NO RESPONSE FROM FOSCHINI. LAST YEAR AGAIN I SENT AN EMAIL TELLING THEM THAT IM EXPERIENCING FINANCIAL PROBLEMS AND AS SOON AS IM OK I WILL START REPAYING MY ACCOUNT. wHATS IMPORTANT IS I HAVE NEVER SKIPPED A PAYMENT EVEN THOUGH THEY WERE SHORTPAYMENTS BUT I ALWAYS MAKE SURE I PAY MONTHLY. PLEASE ADVICE AS I NEED THE INSURANCE MONEY TO BE CREDITED ASAP.
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Foschini's replyOfficial
22 Feb 2016, 09:04Hello edithmo,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini's reply22 Feb 2016, 09:04
Official
Hello edithmo,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.