Can't use common sense and zero client service

I app**** for a temporary credit limit increase, first response, declined due to applying in February 2016 which wasnt true and \rectified\" according to Juanita, then she assisted me and promised to call me back with an answer but never did, so i followed up and she told me it was declined due to affordability, apparently they know my finances more than i do coz my total monthly expenses are R21196 according to their calculator WHICH IS TOTALLY FALSE. Refused to check my 3x month bank statements to confirm what i told them, much rather go by a useless calculator instead of checking the facts.<br> <br> they clearly do not value me as their client, couldn't even care less when i said i would close the account because of this stupid calculation, just got an \"ok\" from Chantelle. <br> <br> i am really disappointed in them, never have i had such bad service from any other retailer before."