Can't return, they dont have cash
<p>I bought 4 items on the 6th of January. I was in a rush so I didnt have time to fit in the dressing rooms. It is in anycase easier to do so in your own room. When I had the time to check I didn't like these items and wanted to return them. I have now been trying to do so but everytime I go I have to leave with the items because they dont have cash. This is at both the Key West and Cradlestone branch. How on earth am I supposed to get my money back if you dont cant give me my money the same way I purchased it? Now that the branch know that I am returning the items, they can hold cash and give a call when they have it ready? Is it that difficult, or are they just lazy? And no, I do not want vouchers, I did NOT pay in vouchers. I need the cash. I also wrote and e-mail to customer service, but never received any reply. So, I need a reply asap, because 6th February is drawing near and then my 30 day return policy is finished....THEN you will hear from me!</p>
Good day carina-krogh
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Donna team
Good day carina-krogh
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Donna team
Thank you, as I've never had reason to complain. But this is frustrating....
Thank you, as I've never had reason to complain. But this is frustrating....
