BULLYING TACTICS

On Sat 23/1/16 my shoe broke.I asked one of my staff (our security lady) to buy me a shoe which I saw online. I gave my usual size, but when she brought it,it was big.She went back for smaller size.I was grateful as she's very humble & a very trusted employee.When she came back one of the shoes had a factory defect( had visible glue all around it&the sole which was supposed to be white was yellow,this was on one shoe only). She again offered to take it back as she didn't notice whilst at the store.Instead of the store assistants apologising &issuing a refund,they asked why she's returning so much, demanded an explanation and made her wait long saying because she paid a difference of R20 with a debit card, she'll be reimbursed with a voucher instead.When she questioned this they spoke to each other in Afrikaans about her being a nuisance which they thought she didn't understand as she's African.SHE APOLOGISED TO THEM& After a while they refunded in cash.Upon hearing this I called the store spoke to Sandy who didn't have the care in the world & told me to go ahead and report them.They undermined my employee because of race &assumed because she's a security she's uneducated &inferior.