BS
Bernadette S
1 reviews | Active since Mar 2015
29 Mar 2015, 15:11
******** BLOCK ON CARD
Foschini placing a ******** BLOCK on my card due to them having upgrade there cards. When calling the call centre 1:30 mins later and still no answer from the call centre this from my damn cellphone. The store could not even get hold of the call centre. 2 hours in a store and I have to leave my DAMN goods.
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Foschini's replyOfficial
29 Mar 2015, 18:24Hello BernadetteSolomo,
I am so sorry to hear about your frustrating experience in our store and with our Contact Centre today. Thank you so much for bringing it to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
We will escalate this to our Customer Service team and they will get in touch with you.
Your patience and understanding is appreciated.
Kind regards
Foschini Customer Care
I am so sorry to hear about your frustrating experience in our store and with our Contact Centre today. Thank you so much for bringing it to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
We will escalate this to our Customer Service team and they will get in touch with you.
Your patience and understanding is appreciated.
Kind regards
Foschini Customer Care
Foschini's reply29 Mar 2015, 18:24
Official
Hello BernadetteSolomo,
I am so sorry to hear about your frustrating experience in our store and with our Contact Centre today. Thank you so much for bringing it to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
We will escalate this to our Customer Service team and they will get in touch with you.
Your patience and understanding is appreciated.
Kind regards
Foschini Customer Care
I am so sorry to hear about your frustrating experience in our store and with our Contact Centre today. Thank you so much for bringing it to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.
We will escalate this to our Customer Service team and they will get in touch with you.
Your patience and understanding is appreciated.
Kind regards
Foschini Customer Care