jL
josephine L
1 reviews | Active since Sept 2015
07 Sept 2015, 10:45
BROKEN JEWELERY
I bought a chain at Southgate branch on the 25th July, Hardly a month later it broke, My husband returned it to the Randfontein store, but was told he needs to return it to the store where it was bought, I thought they were a franchise and you could return to any of there stores, I have send a mail to there customer services and still had no response to this day.
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Foschini's replyOfficial
07 Sept 2015, 11:51Hello roselinelee2415,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply07 Sept 2015, 11:51
Official
Hello roselinelee2415,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,