Branch can't help & Customer Service don't respond

The details below were emailed to your Customer Services on 1st April as Cresta Branch were unable to assist following numerous attempts to phone CS - permanently engaged.<br> Have sent 2 reminders to CS - with threats to escalate - but don't even get the courtesy of an acknowledgement. <br> <br> <br> -I currently have a 'GOLD CARD' but have been informed that it is no longer valid and they will not accept it in the store. The store cant do the change and requested I contact you. Please advise procedure to obtain new card<br> <br> - Received an sms last week advising that the Beneficiary reference for EFT payments needs to change from the current 8 digit card number to the really long account number. I have tried to do this a number of times on Internet banking but the same message comes back 'Invalid Beneficiary Reference Format' . On phoning my bank to query this , I am told it is definitely a Foschini problem.<br> Until you sort this out I will continue to pay using the card no. as the reference