TA
Tracey A
1 reviews | Active since Sept 2012
05 Nov 2018, 13:43
Bra quality
I did a exchange at Sanlam centre Parow about 2 weeks ago. I didn't have a slip and my slip had to be retrieved from store support. The person they spoke to name was Leo. Talk about ***********, he was for sure the store manager spent a hour talking to him and then he asked to speak to me and I said I am going to hello Peter them and he said go ahead. All I wanted him to do was give the manager my transaction number for a slip that I can do an exchange. After a 1 on a call he finally understood. I did the exchange but now the wire came out of this bra too. I have it just over a week and now the quality is bad.
Helpful (0)
Replies (2)0
Replies (2)
Foschini's replyOfficial
05 Nov 2018, 15:29Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply05 Nov 2018, 15:29
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
TA
Tracey A's updateReviewer Update
05 Nov 2018, 15:33This was the Donna Claire store. I want the area manager to contact me also for this broken bra to be replaced.
TA
Tracey A's update05 Nov 2018, 15:33
Reviewer Update
This was the Donna Claire store. I want the area manager to contact me also for this broken bra to be replaced.