NM
Nomawetu M

1 reviews | Active since Jun 2017

20 Jun 2017, 02:45

Both bad and Lack of Service .

<p>Been trying to close off my Foschini account for over a month. Went in store after making full payment, was told I owe R44 and I paid it with no questions asked. Just wanted the account closed, I was given a number to call. A week or soo went by and I hadn't called the number, I then went back in store and was again told I owe R44 which I paid again and this time I asked that they close the account in store for me. The lady at the cosmetics counter told me her phone wasn't working and I must go back to the initial long line I had been in and moved from to the cosmetics counter

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Replies (1)
Foschini
Foschini's reply22 Jun 2017, 07:48
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG