Botch up with cosmetics

<p>On 21 September I went to Foschini in Kolonnade Mall to buy Estee Lauder products which is currently running on a special.</p> <p> </p> <p>The lady representing Estee Lauder was not there and someone else assisted me. It was quite a hassle, but as I am from rural Limpopo, this was my only opportunity to get to a shop.</p> <p> </p> <p>I bought the 2 products in order to be eligible for the promotion. One being a skin product and the other one a mascara. I decided on the waterproof mascara and the lady got everything together and took it to the cashier counter whilst I continued shopping. I eventually paid everything together. But when I opened my packages when I got home, the mascara was not the one I decided upon from the testers.</p> <p> </p> <p>The products are not accessible in order for me to have taken it out myself. Everything is in drawers and it was actually quite frustrating with no one trained to take over when the actual representative is on leave.</p> <p> </p> <p>I understand that the lady assisting me does not usually work with Estee Lauder products, but at R395 for a mascara - it is a heap of money to pay for a product I cannot use. I work outside in the sun on a farm in rural limpopo and cannot use just any cosmetics products.</p> <p> </p> <p>I also do not know when I have a day off again to return the mascara I now do have.</p> <p> </p> <p>I hope someone from Foschini will be able to sort this issue out for me!!</p>