Bluff Durban Store - Attendant & Manage Rude

<p>I went into the Bluff store yesterday. I requested a balance so i could pay an instalment. The attendant swiped me card and asked me if my card was handed over to legal. How embarrasing, never have i been disgraced in public. I said no its not, why would you ask, she advised because the card is not reading. So i asked why does she assume its in a legal state why does she not call the contact centre. No apology or respond she walked away with my card, made a call and advised i would need to pay a new card fee. I advised there is nothing wrong with my card its in order, she then rudely advised me to speak to the consultant on the phone from the contact centre, the contact centre assisted me and advised there is a system issue and i need not pay, i explained to her how insulting the bluff assistant was and the consultant apologised and spoke to the attendant who had no form of training or understanding of her role. The attendant is a disgrace to the Foschini group, i have been a customer for over 20 year and never have had this service. The manager of the store was just as pathetic and looked at me blankly. I received no apology from the manager or the attendant. This is the worst service every received from a customer facing staff member of any reatail group. The attendant and manager has disgraced the group and have no service etiquette and no product knowledge of their systems and card methods. Most terrible service!!!! Absolutely appauling!!!!!</p>