BLOCK ON ACCOUNT

MY FOSCHINI ACCOUNT HAS A BALANCE OF R378.00, i went in on Saturday to the Foschini, Phoenix Plaza to make a payment - My instalment on my statement shows NIL but I still made a payment of R150.00 (which was not due) . The cashier said she will change my store card, as it was old and they are upgrading cards.<br> She called the call centre to change my card and they wanted to ask a few question, which I answered and she was Very Rude. She spoke to the cahsier and advised her that my account has been Blocked. The cashier was confused herself as it was only to change the card. I called Foschini head office this morning (26/10/15) and spoke to the Supervisor (Rose) and she says she is unable to assist, I must go back to speak to the Call Center (which I refused to do) <br> I have NOT defaulted once on my payment and this is the service we get