Blame shifting-nobody knows!

<p>Hello Peter...this is my last resort. I purchased a cell phone @ at Foschini store in Maponya last year and was insured . The phone got ****** on the 2nd of December in the early hours of the morning at home. Reported it got all the details and docs Foschini needs for insurance claim on the 3rd of Dec 2015 meaning all was received as requested. They told me takes a month to receive a new one. This was December 2015, its now July 2016 I still have not received my phone. No calls no feedbac, I go and follow up but eventually got tired I would be told stories I'm really not interested in seeing I'm not getting my cell phone. The phone is being paid for monthly and insurance but you paying for a phone that doesn't exist, will I ever receive my phone without hearing shop politics??? </p>