WA
Welicia A
1 reviews | Active since Mar 2015
26 Sept 2016, 10:02
Billing
<p>I have an one2one account with the Foschini group. I am currently locked and cannot use my current simcard. What angers me is the fact that I get billed for something I cannot use. I was told that unless I bring my account up to date they will unlock me but for now I will be billed and be liable for the cancellation fee of R160, but cannot use the data or airtime. This is a total *******. If someone having problems paying the full installment, why do u add more costs. I have talked to many call centre consultants at the Foschine head office but no one can assist me to restructure my account. But what I was told is that I'm going to be billed for this month but wont be able to use my sim. This is totally unacceptable. Foschini is ripping people off.</p>
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Replies (2)
Foschini's replyOfficial
26 Sept 2016, 14:37Good Day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply26 Sept 2016, 14:37
Official
Good Day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
WA
Welicia A's updateReviewer Update
30 Sept 2016, 10:27The One2One department still missing the point. Please send me the voice recording where I agreed to pay the cancellation fee of R160. Even though they try to rectify their argument I still feel that they ripping people off by billing and the consumer cannot use the data or airtime. Sorry to burst your bubble but I cannot afford the R2000 and odd to bring it up to date. So I'm sticking to my arrangement. This however caused that I dont get any banking notifications which is a risk for *****.
WA
Welicia A's update30 Sept 2016, 10:27
Reviewer Update
The One2One department still missing the point. Please send me the voice recording where I agreed to pay the cancellation fee of R160. Even though they try to rectify their argument I still feel that they ripping people off by billing and the consumer cannot use the data or airtime. Sorry to burst your bubble but I cannot afford the R2000 and odd to bring it up to date. So I'm sticking to my arrangement. This however caused that I dont get any banking notifications which is a risk for *****.