CA
Celeste A

1 reviews | Active since Feb 2012

14 Jun 2016, 11:55

BEYOND LIVID!!!!!!!!!!!!!

<p>Accounts Query - Acc: ********** ********** 56306</p> <p>A few weeks ago I purchased curtains at @home Paarl. Took them home and realised the colour did not suit the room I purchased it for. As per YOUR return policy, they were returned to @home Tygervalley within 30 days which means the instalment you were looking for was null and void because prior to me purchasing them, my account was in the credit!</p> <p>Only later that day did I purchase a few items at another TFG store on my account but that instalment should only be payable this month! And then yesterday I get a call from your legal department demanding DOUBLE an instalment for items I RETURNED! I have never ever in the years I have had an account with you NOT PAID!</p> <p>I trust you will fix this and come back to me asap because if you dare to tarnish my perfect credit record, I will take this further.</p>

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Replies (1)
Foschini
Foschini's reply14 Jun 2016, 14:33
Official

Thank you for bringing your query to our attention,kindly note your query was logged and escalated to the relevant department who will investigate and provide feedback as soonest.

Regards,

TFG

Best regards,