Beyond disgusted!

The worst experience I have ever had at Foschini Westgate. It was actually sickening! The disrespect was just too much. I made use of the cosmetics/makeup department to pay my account. If only I knew I would experience such bad treatment I wouldn’t have went. I would have used another TFG store.

The staff members are rude, I greeted them, I’m not sure if they responded but they seemed irritated that we got in the store. In fact they were chatting, clearly I disturbed their conversation. I didn’t see the name of the lady who was processing my transaction. But the till slip said my transaction was captured by Thuli 1. I was with my sister and she ended up leaving the store due to the unfriendly welcome we received.

The lady who was assisting me took her time with my transaction. She actually dragged her feet. The manner in which she spoke to me. It was even hard for me to hear or make out what she was saying. I don’t know if she was tired or ill but I don’t see where I fit in. She went to some office to fetch a key to open her till or whatever, she dragged her feet still. No enthusiasm, no smile, no “friendly service”. I was not asking her to conversate with me but I wasn’t expecting any attitude either. When she handed me my card and slip she didn’t even look at me. She handed them to me looking at a different direction, in actual fact she was speaking to a fellow colleague. All that I wanted was a little acknowledgement, I was in the store for two minutes. According to me, that is rude and poor customer service. I’m very much disappointed. Such behaviors will not be accepted our experience as shoppers will be ruined if such persists. We will end up buying online, solely to eliminate such nonsense and they will end up losing jobs.