Beware of shopping online at The Foschini Retail Group (Pty) Ltd!

If I was able to rate The Foschini Retail Group (Pty) Ltd on a scale of 1 to 5 I would award it a "minus 5".

I have reached the end of my limits with TFG. I do most of my shopping online and never once have I had to deal with an issue as set out below: 1) I placed an order for a bottle of Dolce & Gabbana Intense Eau de Parfum on 23 July 2020 for R1 333,00. (Order number p***) 2) On 30 July I received a parcel containing an eye shadow (which I did not order) and no perfume. 3) I contacted TFG’s Customer Services Department immediately and explained the problem. The eye shadow was then duly collected from my home by their courier. 4) To date I have tried without success to claim a REFUND for a product that I HAD PAID for but NEVER received. 5) On 14 September 2020 an amount of R369 was deposited into my bank account under TFG Bank Reference number: HO20JL***6FD248F. Whatever happened to the rest of the money i.e. R964? 6) Repeated requests and e-mails to the Customer Services Department to have this matter resolved have gone unanswered.