MM
Michelle M

1 reviews | Active since Feb 2022

24 Feb 2022, 17:07

Beware of Redmi Note 9T!

I bought a Redmi 9T phone from Foschini about 6 months ago. I have kept the unit in great condition. I have dropped it a few times of course, but since the purchase date, I have kept it in a protective case and screen guard. Almost 2 weeks ago now, the unit just stopped working! Literally switched off on its own. Naturally I returned the unit to Foschini as it still has a warranty. I was informed that the turn around time for a phone repair is about 3 weeks!😦 In 2022! After numerous emails to Foschini and the Xiaomi repair centre, I was able to get feedback today. The Xiaomi reps quoted me approximately R2200 to repair the phone!! 😡 Literally 3/4 of the purchase price of the phone!! They claim the phone *****s are missing and that the volume button won't work! I was clearly sold a defective unit which they now expect me to pay for!! The warranty covers all repairs that aren't hardware faults!! I am beyond appalled at the service I am receiving from both Xiaomi and Foschini! They have sold me a **** phone and gone on to try and charge me to fix it!! DON'T BUY THIS PHONE, Complete waste of money!

0
Replies (1)
Foschini
Foschini's reply01 Mar 2022, 09:36
Official
Dear Michelle,

We appreciate you taking the time to bring this to our attention. We'd like to take this opportunity to express our apologies for the experience you've had with the device, as well as the process experienced thereafter. 

Please be assured that we have escalated the matter with our team and a consultant will be in touch shortly to provide assistance. 

Kind regards,
The Foschini Group