Beware its Impossible to resolve wrong charges to your Foshini account
<p>After 20 years of being a loyal Foschini gold card customer, I received a call for a debt collector for R700. I had no knowledge of this or ever received an account. After numerous phone calls to their customer care line, I was told that I signed up for a children's book club and some insurance. I had no knowledge of this and asked them to reverse the charges. Still the debt collecting department haunted me day and night with sms'e and calls demanding payment. Every time I phone their customer care line I am told the supervisor will listen to the audio types to verify that I did not sign up for anything, and that I should ignore the debt collecting calls and sms’e. I tried everything to from using the get closure website, to demanding to speaking to a manager. It is impossible to get these charges reverse. In the process they are harming my credit rating and making my life a living hell with their debt collecting sms’s and calls. To make it worse I never received the so called books or policy they allegedly sold me. I also now receive frequent calls asking me if I want to sign up for a kids book club, is it now to try and get me to sign up so that they have an audio type? It’s not the R700, it’s the principle. What should I do, open a case of ***** at the police station? How do I get these charges reversed and my account closed with this company, who has NO interest of phoning me back or even trying to resolve the issue? </p> <p> </p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
I was phoned yesterday by the accounts department and told that only R200 wass reversed, and I should pay R540. So maybe I only partly subscribed ? Maybe they will send me a part of the policy or part of the books ....PS its ******* to charge unthothorised services or subscriptions . I paid the R540 yesterday and asked them to close my account to avoid any further pestering from your debt collecting department . Your customer service is so poor there isn't even a rating for it. You have no regard for the fact that I was a loyal customer for over 20 years, and never subscribed to anything, why would I start now ? I doubt that anybody even listened to these so called audio types as they don't exist. I will NEVER EVER buy anything from Fochini again. GOOD JOB on robbing your customers, ignoring their calls, harrasing them and chasing them away.
Maybe just warm potential clients in advance of your ********* behaviour.
I was phoned yesterday by the accounts department and told that only R200 wass reversed, and I should pay R540. So maybe I only partly subscribed ? Maybe they will send me a part of the policy or part of the books ....PS its ******* to charge unthothorised services or subscriptions . I paid the R540 yesterday and asked them to close my account to avoid any further pestering from your debt collecting department . Your customer service is so poor there isn't even a rating for it. You have no regard for the fact that I was a loyal customer for over 20 years, and never subscribed to anything, why would I start now ? I doubt that anybody even listened to these so called audio types as they don't exist. I will NEVER EVER buy anything from Fochini again. GOOD JOB on robbing your customers, ignoring their calls, harrasing them and chasing them away.
Maybe just warm potential clients in advance of your ********* behaviour.