being sick is not a choice

I've been a loyal a customer of yours never missed a payment always paying more than I should have but in may unforeseen circumstances occurred in my life had hospitalized due to that my last 3 months instalments r due which I'm ware off was abuse by your staff at some point one consultant told me being in hospital does not excuse not paying my account which i understand it is a business but she was not suppose to say that i was even threaten buy one staff member who told me that my credit limit will be reduced i am not saying don't do ure business but the way i was harassed being sick as i am it was really uncalled for and really the only thing i asked was i will pay the outstanding balance all of it in the month of September and October the 20th in two months the account will be up-to-date but if my limits are reduced i will take it up as i have only comeback to work today was discharged on Monday please advised your staff not to call me as no one reminded me b4 i was sick to pay my accounts i always did it myself no one complained when i paid too much but now this happens i being threaten thank u. i was told the reason i will never get a limit increase is cause of this wow