Be carefull with TFG Finacial services

Good day

I have a Foschini account now for almoat 15 years. In this time this account has never been arrears and always paid in time.

The statement that was sent to me in in the beginning of July 2022 to the amount of R1607.56 showed an amount payable of R1 607.56 which I paid on 28 July 2022. On 13 August 2022 I received an SMS claiming that the account is in arrears by R133.00 and that I musy immediately pay it.

THe account I got beginning of August 2022 showed a value to be paid of R 1 739.34, whisch included an arrears amount of R 132.56. I paid this account on 28 August 2022 and opened case CS-943166. The customer services consultant informed me this was a mistake on their side and they rectified it, so according to my understanding I should now be paid R132,56 in advance. Great was my surprise when on 2 September 2022 I got another SMS now demanding payment of R84.00 as the account is in arrears by that amount.

I can not understand how an account can be in arrears if the amount to be paid is paid two days before payment is due.

What makes things worse is that my account is logged on the credit bureau as in arrears for two months and TFG has up until now not responded to the emails I sent them regarding this issue.