Be careful at Foschini

On 09 Sep 2018 we went to Foschini in Secunda mall and bought clothes for my child. At home, when I wanted her to fit the clothes for her father to see, I realised that two tops were not in the bag. I took the slip and checked that I did actually pay for it but I do not have it. The shop was already closed by that time. Today, 10 Sep 2018 I went back and explained that I paid for two tops but don’t have it. The cashier that helped me yesterday said she did place it in the bag and I must have missed placed it. I then requested to speak to the manager, who wholeheartedly supported the view of the cashier. I asked… 1) I want to see the video from the cameras as I definitely did not missed placed the tops. ANSWER: No, we don’t have cameras. 2) If the cashier can blame me, why can I not blame her? What if she scan the two tops and did not place it in the bag? ANSWER: No, that cannot happen. And that was it! No refund, no tops, no investigation, no nothing!!!!! How is it possible that I can be at fault here? I paid for something that I don’t have!