Basil is Bad for Business

My Foschini account (opened in 1993) is in my ****en name. Tried changing it after I got married in 1999... Numerous times. To no avail. I gave up, it didn't really matter anyway, or at the time... Tried buying a cellphone on my account today. Different surnames (same ID number) won't allow the staff to do that. Manager at Rosebank phoned head office. Spoke to a nice young guy there. He couldn't help. He then passed me to Basil. This supposed manager, has no people skills and definitely no listening skills. I shouted and he didn't, but shouting from him would've been preferable to the patronising way he spoke to me. Basil didn't listen to a word I said, accusing me of demanding to speak to him on the pone and then saying that the other gent will be disciplined by him when I said I never asked to speak to him, I was told that I was going to be handed to a manager who would be able to better assist me. What a joke. He refused to give me his surname. When I asked if I could open an account in my married name, he threatened me by saying that I would have to pass a credit check and it might not be approved. And I still wasn't able to buy a phone on my account...