Bad staff attitude and inconvenience of online ordering system

So my lovely friend who lives far away from me ordered me a gift from Foschini for which she then received an sms that the gift has arrived for collection at Foschini Menlyn and I attempt to go and collect the parcel. The unwilling staff take back and fro until one lady takes my ID to go and check the parcel. She returns and simply says sorry your parcel is not here and I then show her the sms. And she just shrugs and says sorry I don’t know there’s nothing here. Firstly they are so rude and unwilling to assist. Secondly they are not thorough to make sure sure checking ur parcel number that the parcel has indeed not arrived. Thirdly what’s the point of an online system if I’m gona get false collection alerts for which I then have to continually call the store to check if my parcel hasn’t arrived