Bad service with Foschini

My experience with The has been horrible. I claimed for insurance back mid October 2020and getting it approves was not a problem. The problem is there's no phone in the shop worth that value. I have called the insurance who have pointed me toTFG. TFG says insurance must help. For assistance I need to call and be in the store for assistance. If I'm not nothing happens. All the call backs I've been promised don't happen. I'm online everyday and no phone. I'm being told to settle for a phone thata less or with bad features while paying the same premiums of insurance for the first phone. Which doesn't make sense because the amount is different. I'm still paying for insurance for a phone I don't have. I pay my account on time with no fail every month and the service in getting is horrible. It has been 3 monthsm I'm typing this while in store and I've been here for over an hour.