LA
Lesley A
1 reviews | Active since Nov 2015
28 Nov 2015, 12:55
BAD SERVICE,SECURITY, CONFIDENTIALITY BREACH
STORE: FOSCHINI WESTGATE SHOPPING CENTRE JOHANNESBURG<br> DATE: 28 NOVEMBER 2015<br> TIME: APPROX. 10:45 SATURDAY MORNING <br> belittled by rude customer. store manager announces my home address for the customer to hear and then proceeds to shows the very same customer my personal address details on computer. Is this caliber of client your target market?<br> security and confidentiality breech.<br> I want video footage reviewed. I want an apology. I want to know what is Foschini doing about this. I am taking this to the ombudsman.
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Foschini's replyOfficial
30 Nov 2015, 14:58Hello servicecop1,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply30 Nov 2015, 14:58
Official
Hello servicecop1,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.