BAD SERVICE RECIEVED

I WENT TO DONNA CLAIRE EAST RAND MALL 14/10/2015 TO ASK FOR ASSISTANCE WITH AN EXCHANGE WHICH I DID NOT HAVE THE RECEIPTS WHICH WAS PURCHASED ON MY DONNA CLAIRE ACCOUNT. WITH A VERY BAD ATTITUDE THE LADY BEHIND THE COUNTER SAID WITH NO RECEIPTS THEY WON'T BE ABLE TO ASSIST ME. AS I THINK SHE WAS MAKING AS SHE IS CHECKING ON THE SYSTEM HER REP**** WAS SHE CAN'T FIND IT. I GOT VERY UPSET TOOK MY GOODS AND SAID TO THEM I WILL GO TO THE GLEN AND I AM SURE I WILL BE HELPED. I DROVE ALL THE WAY TO THE GLEN WHERE I WAS ASSISTED WITH A SMILE BY MARY JANE AT THE GLEN DONNA CLAIRE. SHE PHONED EAST RAND MALL AND IN SECONDS GOT THE DOCKET NUMBER AND CREDIT MY ACC. I AM VERY UPSET REASON BEING THAT I SPEND A LOT OF MONEY AT DONNA CLAIRE