LM
Langutelani M

1 reviews | Active since Feb 2015

17 Mar 2015, 11:49

Bad service received at Foschini Centurion

I am writing this letter to make you aware of the bad customer service I got from Foschini Centurion from a guy by the name of Jan (He refused to give me his surname). I am appalled by the attitude that I got from him. What happened was I was buying a pair of shoes and I took a pair that was on display I then asked him if I could have a size 6 of the same kind of shoes as the ones I found were 2 different sizes , he then asked if I had checked on the shoes that were on display I then explained to him that I obviously asked for his assistance because I thought that they maybe had the correct size at the back or I wouldn't have asked for his help if I had seen the size I wanted from the ones on the floor.<br> <br> I then told him that he needed to change his attitude as he came across as not wanting to help at all and he was rude and he then rep**** saying that I \me as the customer "I needed to change my attitude as well and from where I was standing I was not rude but rather frustrated at the way he carried himself.<br> <br> I hope this kind of behavior will be addressed"

0
Replies (1)
Foschini
Foschini's reply18 Mar 2015, 15:47
Official
Hello langutelanim,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.
Your Referance number: RM 18086