Bad service on laybye issue

<p>I 've been using foschini laybye card for years now, somewhere in 2015 I realized that my account showesb I have a laybye outstanding of which i do not, that prevented me to make new laybyes .At that time I will buy cash since until 2016 I decided to fix the matter with no luck , the account was reflecting laybye from highveld mall , I went to the store the manager contacted head office and head office said she must send an email , she claims she did that. I took my time to even call her frequently to check if she has any feedback for me. Onetime I decided to visit the store and she showed me a list of customers with the same problem and I was confident that it will be resolved.. after months of waiting I went to Check again. All I get is excuses and empty promises from the manager who seems to be doing nothing about my problem only attempt to help when I am at the store. She always set aside staff I need and promises to give me feedback the following day but she won't call for feedback but she will definitely remember to remove my stuff from set aside section. Please assist .</p>