Bad service not going back there

On the 15 th December 2020 I went to foschini to exchange a few items for my baby girl . I went to Mall of Africa and I was assisted. I left a two piece clothing item as it was not the correct size. The ladies took the cloths and I got something else . I didn’t have a receipt as this was a gift. I added a clothing item to the items I took and paid R211.00 They then didn’t give me a receipt after I paid .

So today I call them to ask if they can give me the code to the items I returned as I wanted to buy the same outfit at Soda Bloc I spoke to two ladies who were not willing to assist me. One is Yolanda where I asked if she can trace my receipt with my bank card. She said it’s a holiday and no one will be will to help. Nompi seemed helpful but wasn’t trying to understand my plea.

She told me she couldn’t find the clothes I returned last light . Saying someone might have bought them. Now I can’t get the code. So I asked when I returned these clothes didn’t you first scan them on the system then replace them? It’s been a long day of trying to get my receipt and the code.

I’m here in Hello Peter because Fochini staff are refusing to assist me

Spend hours on the phone trying to understand why they can’t help me.