Bad service hopeless manager

I was standing for more than 2 hours in a line by the cellphone counter waiting for the cellphone consultant to assist me.<br> <br> I went to the manager(chris) on duty to ask why was the line taking so long after he had taken his lunch break when he saw that the consultant needed help, he told me that the lady is the only one that knows about the cellphone.<br> <br> I can't believe it took me more than 2 hours standing in the line of 5 people to just book in my tablet for repairs after I just had it for less than a month.<br> <br> I feel that the service is bad and pathetic if management is not able to assist or at least try to assist a customer. <br> <br>