Bad service from the TFG group

5 months ago I lost my phone in an uber(taxi) on my way back from the mall, and knowing that I lost my phone and its insured 2 days later I went to wonder park Foschini to ask what exactly do I need to submit to get my claims processed, they told me i need to bring my policy contract, an affidavit and a case number which I did and when i got to the shop we filled everything and send the documents to fin rite insurance, unfortunately i didn't have policy contract as i bought the phone at Mmabatho 3year back. but all the documents the lady by the name of Mokgadi claimed she has emailed them to the insurance 3 weeks later after sending the docs I called the shop and a guy called Thato who works at the phone department told me that he can see my claim on the system and is waiting to be processed 4 weeks later without hearing anything from them i started going to the store and calling their land line without being answered to check the status with no assistance from the store up until i asked them to give me the insurance number so that i can call and check what's the status and they ended up giving me the fin rite contact details, i then called the insurance to my surprise they insurance claimed that the store where i submitted my docs didn't send them through and that i should go back at the store and tell them to resend the docs and i went to the store and from there the lady who helped me claimed that she send the docs and she gave me the copies which she didn't which they lost in store i asked for their file so that they can check for my docs and they couldn't find them i was told to go and make other docs and fill them so that they can send them through again for the 2nd time which i did and even know am the one whose doing all the follow ups with the insurance 2 months later they insurance say the waiting for my policy schedule from the head office the store had to follow up but didn't i did it for myself and called the head office 2 days later i got the policy schedule which i send it through to the store and after the trouble i went through the insurance came up with te stories saying that the store only send the cover page and some info is missing went back to the shop and called the insurance it was one story after the story, and that i should send a motivation letter why did i send my docs late while i send them on time just that the store and the insurance head office played me sending me from one pillar to another without getting help even after getting the manager to assist i still didn't get help, am disappointed in the TFG Group and the hellopeter review as this is not my complain about this situation and nothing was done.5 months later am still not getting help am my isurance is being billed every month