1 reviews | Active since Apr 2013
bad service from The Foschini Online Group
<p>I ordered a sneaker from TGF Foschini Online Group on the 22/11/2016, made contact with them on the 29/11/2016 only to receive BAD attitude and assistance of which I was told that my address was incorrect. It was updated and sent to fedex. I was assured that I will receive my order the next day, which I did'nt. I then called again on the 01/12/2016 to escalate my complaint to management and was told that the courier service does not service my area daily. My order arrived on the 02/12/2016, which I asked the courier driver if they service my area daily and he confirmed that their company services my area daily. I am very disappointed in their lies and bad attitude.</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant operations department and they will contact you directly.
Your patience and understanding is appreciated
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant operations department and they will contact you directly.
Your patience and understanding is appreciated
TFG