Bad service from TFG Accounts Department

Since lockdown I have made payments via EFT and despite putting in the correct reference number one has to constantly deal with the incompetence of Foschini Accounts Department. Last month I placed an order online and this was my most recent payment after I had paid off my account in May and to my surprise I received a text that payment was not made. I immediately emailed my proof of payment to the foschini email address and slightly thereafter I tried calling them on the 021 and 0860 number written on their website only to get an automated voice system telling me to call during the week from 07h00 that time its Tuesday at 12h00pm. Today I received another text despite having send an email with the proof. This type of incompetence takes the cup. What kind of Mickey mouse show are you running there?