ML
Mamphekeng L
1 reviews | Active since Apr 2019
08 Apr 2019, 17:57
Bad service from foschine insurance
I bought a cellphone in foschine in 2015 and I was also encourage to insure it. In 2017 December my cellphone was ******, immediately I report to our local police station and I received a case no. and i also claimed from foschine, funny enough even today I have not receive my new phone. Last year December I tried to ask ombudsmen to help me but to my surprise they did not get information they needed from foschine
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Replies (2)
Foschini's replyOfficial
10 Apr 2019, 08:50Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Foschini's reply10 Apr 2019, 08:50
Official
Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
ML
Mamphekeng L's updateReviewer Update
10 Apr 2019, 20:33When i say foschine i didn't mean foschine as a store i bought cellphone i ment foschine group, so the shop i bought the phone is sportscene, if foschine was interested in solving this problem they could have focused on the insurance instead of the store, to be honest staff from Sportscene are frustrated with this insurance company that when you enter the shop they are stressed, so let them solve this their insurance company they employed.
ML
Mamphekeng L's update10 Apr 2019, 20:33
Reviewer Update
When i say foschine i didn't mean foschine as a store i bought cellphone i ment foschine group, so the shop i bought the phone is sportscene, if foschine was interested in solving this problem they could have focused on the insurance instead of the store, to be honest staff from Sportscene are frustrated with this insurance company that when you enter the shop they are stressed, so let them solve this their insurance company they employed.