rH
rumbidzai H
1 reviews | Active since Jan 2014
28 Apr 2015, 13:32
Bad service from call centre .s
I am a foshcini account holder and have been for the past 2 years . My passport expired and i got a new one for the details to be changed however the store has been faxing it to capetown and this has no been done and now my account has been blocked .On Sunday i went into the shop again for them to update and this is the 3rd time i am going for them to do this change and still my account is still blocked because details have not been updated hence i still could not purchase anything on account.
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Foschini's replyOfficial
28 Apr 2015, 14:22Hello inimbune,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply28 Apr 2015, 14:22
Official
Hello inimbune,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.