Bad Service Foschini Woodlands

Good Day

I trust all is well.

I went to Foschini in Woodlands on the 14th of April and my girlfriend wanted shoes which were on sale, unfortunately the size the branch had was only a size 4. The think the gentleman who assisted me is a store manager a black gentleman I forgot his name. He checked for the size in some of the near branches and I was told that the shoes is available at Thohoyando ,and they can request them but I need to pay a delivery fee of R70 and leave my details including my contact number. We did all and the gentleman promised to come back to me within 7 days . No one called, I therefore had to call on the 24th, first concern the call reception is very bad staff is unfriendly. Secondly the when you talk to them, the hang the phone then they give an excuse that their lines are bad. I was told that the gentleman is busy and he will give me a call back, that's the information I received from the ladies. I waited and still waiting this past Tuesday the 1st I use my own time and airtime to call again, the phone gets answered and the lady is asking me alot of information and I redirect her to the person I was dealing with and the information has been provided on a stock request book which they use when customers make such enquiries. She as well promised that the guy is busy and he will call by the end of business even today I am still waiting. This is the worst service that I have received and the treatment fron the staff is not professional ,so is the promises made cannot be kept. I am extremely unhappy with how the staff are so ***********.

My details are Sibusiso Nkosi ********** 476