DG
Dorette G
1 reviews | Active since Jan 2022
26 Jan 2022, 11:54
BAD SERVICE
Good day My Foschini card was lost on 16 Dec and i noticed this on 18 Dec 2021. I immediately blocked the card at Foschini Cape Gate. They confirm purchases that was made on 17 Dec 2021. I had to go to the policy to make a case and get an affidavit. I have send this to their Forensic Department on 21/01/2021. I have since not heard anything from Foschini, every week when i follow up they keep telling me that this has not been resolved and this is almost 6 weeks. At the moment i am socked with this service. I just want this resolved and to close this account.
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Replies (3)DG
Dorette G's updateReviewer Update
26 Jan 2022, 12:56Foschini just don't give a f@ck. Have been a client of Foschini for many years. Never any problems and know that i need assistance, they cannot solve my problem.
DG
Dorette G's update26 Jan 2022, 12:56
Reviewer Update
Foschini just don't give a f@ck. Have been a client of Foschini for many years. Never any problems and know that i need assistance, they cannot solve my problem.
DG
Dorette G's updateReviewer Update
27 Jan 2022, 12:01I am still waiting on feedback regarding my case submitted 21/12/2021. Left several messages and nobody has contacted me. WHAT MORE MUST I DO!! But i have to pay fees to Foschini every month.
DG
Dorette G's update27 Jan 2022, 12:01
Reviewer Update
I am still waiting on feedback regarding my case submitted 21/12/2021. Left several messages and nobody has contacted me. WHAT MORE MUST I DO!! But i have to pay fees to Foschini every month.
Foschini's replyOfficial
31 Jan 2022, 12:49Dear Dorette,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration, inconvenience and lack of feedback received. This is not the level of service we strive to provide our customers.
Please be assured that we have urgently escalated this matter with our team and would like to get in touch with you directly to provide assistance and feedback.
Kind regards,
The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration, inconvenience and lack of feedback received. This is not the level of service we strive to provide our customers.
Please be assured that we have urgently escalated this matter with our team and would like to get in touch with you directly to provide assistance and feedback.
Kind regards,
The Foschini Team
Foschini's reply31 Jan 2022, 12:49
Official
Dear Dorette,
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration, inconvenience and lack of feedback received. This is not the level of service we strive to provide our customers.
Please be assured that we have urgently escalated this matter with our team and would like to get in touch with you directly to provide assistance and feedback.
Kind regards,
The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration, inconvenience and lack of feedback received. This is not the level of service we strive to provide our customers.
Please be assured that we have urgently escalated this matter with our team and would like to get in touch with you directly to provide assistance and feedback.
Kind regards,
The Foschini Team