Bad Service

I tried to shop Online this morning as I normally do, got a message that my TFG Secondary card needs to be replaced. I took my ID as required and went to the Boulders Foschini...the sales lady was great but the Customer Services department was horrible. We were on the phone for almost an hour (the first Consultant left us hanging and we had to dial again) only to be told that my card cannot be replaced until the Primary card is replaced. This I find strange because the Secondary card is the only one that's being used on this account (for years) and it has been replaced before without having to replace the Primary. Even the store sales lady seemed surprised by the story from customer services. Nonetheless, had I known that both cards need to be changed, i would not have wasted my time going there.