Bad service experience

<p>So september this year Foshini decided that they won't debt my account on the 1st of September, I called in to ask what happened and no help was given. I work on weekends so hardly have the time to go in and make payments. Anyway weeks went by I finally received contact I spoke to a helpful lady who told me she will find out what happened and assist me. The lady also told me because of their mistake I don't have to pay the reinstated debt order on the 1st of October.</p> <p> </p> <p>Before then I sent an email to ********** with the debit order form I completed in June so they can see I wouldn't cancel it cause it was a request from me. They then sent an email back stating the normal debt would start on the 1st November. I asked why only then and was told the 1st October would be too soon to start. I sent an email to ask if it's okay to rather go to a branch cause I was on leave from the 10th October. I received an email back stating it was not necessary. While I was on leave for 3weeks I recevied so many calls from the collections department stating I need to listen the more I told me to communicate to their customer service department regarding my account the more I was ignored. The calls and sms's became annoying I threathened them with Hello Peter last again I was called to pay them double after sending them the email as prove stating that I didn't have to pay. This morning they debted my account double. I have honestly had enough with the bad service from Foshini</p>