Bad service

I went to the store to exchange sizes for the clothes I bought online... but unfortunately I had to wait almost 30 minutes as the guy assisting me was still on training., no apologies for wasting my time training him 2.he credited my clothes on the account without asking if I had the card with me which led to me not being able to be assisted As I didn’t hv the card with me. no apologies whatsoever for their mistake instead the manager noni tshabalala blamed me for not telling him I didn’t bring my card with me as though I know ur policies at tfg... the cashier assisting was swearing.., He treated me like he was doing me a favor.,, this is the 2nd time I experience bad service at foschini Eastgate can proper training take place.. I spend my hard earned money there to be treated like I had nothing to do but to bother ur staff