Bad Service

Order no p*** for my purchase. I bought a pair of Ladies Puma of sneakers size 5 from Total sports online on 12th November 2020. It was delivered on 18th November 2020,but I got a Markham man's shoe size9.I called the online support immediately at about 17h30 and I was old they will arrange for a pick up and it will take 3-10 Business days or I can take it to any Markham store and they'll refund me. On the 19th again I took it to Markhams at Sammy Marks Square and after they called their head office they said they can't take it. It needs to be picked up where it was delivered. Then I had to buy a different pair of sneakers at Total sports Sammy marks. Ever since the 19th myshie is still at my house waiting to be picked up. On the 8th December 2020 I went to Markham Kolonnade and the manager phoned their Head office again he was told that the Courier has been canceled because they've been coming to collect it at my address In Cape Town (wrong address) and they didn't find anyone but they'll arrange for a pick up again and it will be collected by Friday 11th December 2020 and guess what? No one came and no one is Taking responsibility regarding this and all they say is 'I'm sorry it won't happen again. But I know come payment date I'll be liable to pay for both shoes which I didn't get the other one and I'm phoning their call centre almost every second day. I need someone to come Pick up the shoes and an apology is not enough I mean this not OK I'm disappointed at The Foschini Group please don't bother to phone for an apology just fix your mess and correct my account.