Bad service and no feedback

<p>I purchased I Samsung J5 at Foshini West Coast Mall, end of March 2016. After a month the phone just turned black. I took the phone to Foshini and they've send the phone in for repairs. The consultant called me and said their was an amount that I must pay in of, R1280,because the warranty does'nt cover for LCD repairs. I was a bit upset, because it was a new phone and my phone didn't fell or had any damages . I told her that I could only pay the amount at the end of the month and I accepted the quotation. She called me after 2 weeks and said there was a misunderstanding and the supplier did sent the phone back. I told her to send it back for repairs. A lady from Samsung called me after a month and said the amount that I must pay was R1800,(an increase of R520 in a months time).I went to Foshni and gave her all the details of the lady who called me and told her that they must send the phone back. After this , it was pathetic service!The consultant called me and said I must go fetch the phone at Century City. I am staying in Saldanha and they expected from me to drive all the way to Cape Town to go fecth a broken phone!</p> <p>I called the manager and told her about my situation,she told me that she wasn't aware of my problem with the phone and she will investigate the matter and call me back. She never called me back. The consultant called me back and said the phone would be here on Friday ,26 August 2016, but she will call me , . The Friday she called and said, nobody arranged for the pick up of the phone and the phone would be here on Monday,29 August 2016 .</p> <p> </p> <p> I havn't heard anything from Foshini yet.I dont want to do any business with Foshini anymore!Currently I am paying for a phone that's of no use for me!I would appreciate your positive response.</p>