JN
Joyce N

1 reviews | Active since Dec 2017

05 Dec 2017, 10:48

Bad service and lack of delivery of goods

I bought a cell phone last year (2016) and took it back to Donna Claire March 2017 for repairs. It is now December and I still haven't received it back, each time I go there I'm not given helpful feedback instead I'm given excuses. I paid r4000 for a phone that I haven't been using, this is not acceptable

0
Replies (1)
Foschini
Foschini's reply05 Dec 2017, 11:08
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG