Bad service and carelessness.

My cellphone broke on 10 April 2022 and I went to Foschini Gateway on 11 April 2022 to make a claim for repairs with all my insurance papers and a box. Des from Foschini Gateway helped me and took my phone to Vodacom not to the insurance and I received a call from Vodacom requesting me to make a payment of R1400 and I told them how come should I make a payment of so much money to get a Samsung A32 under an insurance only to fine out she didn't put it under an insurance. Mind you I got to Foschini Gateway every week to make a follow up and after I received this call I went back and Nosipho assisted me with filling a form and sending it to the insurance company which is Finrite on 04 May 2022 and she assured me that she sent the claim through I will get a call since to date I haven't. Yesterday on the 10th of May 2022 I went to the store Foschini Gateway to do my weekly follow ups since if I don't I don't get assisted only to find out Nosipho's email bounced on the 4th meaning it didn't go through she sent it to the wrong email and Des I advised me she has resent the application to the insurance. As I am typing this I am extremely disappointed at both ladies because none of them is doing a right thing and I am paying for the insurance and I don't have any phone for you or anyone to get me on nothing!