Bad Service and Attitude

I went to Foschini Sandton City yesterday 25th May to get a new card. I was with a colleague who also wanted to make a payment on his account. The time was between 12pm and 1pm, which is the time we usually get to run errands in our lunch time. There was only 1 customer agent and the customer service counter and after about 10 minutes another customer agent walk lazily behind the counter first going to the back after hearing me question where are the staff if its busy lunch time and only one serving, she made sure to give me a look and proceeded to the back, finally came out and switched on the till to assist. I told her I want to see the manager, she rep**** that the store manager is not in today but she will call the floor manager, she never called the floor manager. I got my new card and left and I promise cant wait to pay off this account because the service at the Foschini Sandton City branch does not get any better , the staffs attitude stinks, its not the first time and I'm sure not the last time that I receive such bad service. They dont even have name tags so you know who you dealing with. I'm very dissapointed.