BAD SERVICE

Dear foschini<br> <br> Before you forward me an automated response, please take a minute to read my complaint.<br> <br> a while back i settled my account and asked for it to be closed. through the negligence of the person assisting me they did not close the legal service i had. as a result my account went into arrears and my details handed over to both attorneys and the credit bureau. i have been trying to get this matter sorted for months now . from the 30 minute waiting times on your cal center, to lack of feedback and communication with regards to the status of my query,<br> <br> i was told it would take 7 working days, thereafter i was told the person handling my query was not available, and today i was told that no turn around time can be given to me and the call center is inbound therefore i cant be contacted for feedback purposes. it seems like a considerable amount of effort on my behalf to rectify someone else's negligence. not to mention the frustration that comes with not getting good service every time i call.<br> <br> thank you for your time. you may now input your automated response