Bad service

On the , 4th of April I settled my Foschini account instore in full. I'm requesting a settlement letter from them they are telling me my account was handed over. Why was I not told that instore and given the necessary information to do payments. They telling I should call the attorneys and pay penalties I'm not going to call nor pay any penalties as I never received any letter or call from any attorneys regarding the foschini account.

I've paid them in full they should give me my settlement letter they should communicate with those people they have sent my account to and solved this issue. I'm also going to contact the consumer protection right and Human rights should this matter be not resolved.