Bad Service

I am dissatisfied with the service i have been receiving from Foschini stores.

Last year December i visited the Greenstone Mall Foschini store to find a birthday gift for my sister, upon arrival i wanted to buy my sister a perfume this is when the sales lady assisting me advised that i buy my sister a box of testers with a redeemable voucher which seemed to be a good idea.

Unfortunately fast forward to next month (January) my sister chooses to redeem her voucher for a Narciso Rodriguez perfume and the voucher indicates that she will get a 150ml perfume.

She visits the Foschini branch in Eastgate Mall and she is told they dont have the 150ml and there is no store that has stock. They also take down her contact details and inform her that they will call her with feedback, it has been 6 months since the said incident and there has been no feedback from the store.

My sister then returns the voucher back to me and i try to redeem the voucher at the Greenstone Mall Foschini store on the 22nd July in which i am also unsuccessful.

The assistant on the floor takes a picture of the voucher and says she will have to forward it to their distributors and informs me that her line manager will contact me.

The line manager does make contact with me to inform me that she will check with other stores and find out if she can get stock but if she is unable to get stock i will have to settle for 100ml.

This is completely disatisfying i bought this voucher in December and have been trying to redeem this voucher for months with no luck not forgetting the embarrassment of gifting a voucher that cannot be redeemed to someone else. If the voucher says a 150ml perfume can be claimed then this is what i should be credited with, surely i can be given a 100ml and 50ml perfume as i will not except anything less than the 150ml perfume that is CLEARLY indicated on the voucher itself.

No one that has been able to assist me or provide a turnaround time for feedback. I have also called into the call centre and was advised to go back to the store and this is becoming a draining process that reflects poorly on the customer service this company provides

---------- Forwarded message --------- From: Leeanne Moodley <***> Date: Thu, 23 Jul 2020, 11:55 Subject: Bad service To: <***>

Good Day

Hope this email finds you well.

I am dissatisfied with the service i have been receiving from your Foschini stores.

Last year December i visited the Greenstone Mall Foschini store to find a birthday gift for my sister, upon arrival i wanted to buy my sister a perfume this is when the sales lady assisting me advised that i buy my sister a box of testers with a redeemable voucher which seemed to be a good idea.

Unfortunately fast forward to next month (January) my sister chooses to redeem her voucher for a Narciso Rodriguez perfume and the voucher indicates that she will get a 150ml perfume.

She visits the Foschini branch in Eastgate Mall and she is told they dont have the 150ml and there is no store that has stock. They also take down her contact details and inform her that they will call her with feedback, it has been 6 months since the said incident and there has been no feedback from the store.

My sister then returns the voucher back to me and i try to redeem the voucher at the Greenstone Mall Foschini store on the 22nd July in which i am also unsuccessful.

The assistant on the floor takes a picture of the voucher and says she will have to forward it to their distributors and informs me that her line manager will contact me.

The line manager does make contact with me to inform me that she will check with other stores and find out if she can get stock but if she is unable to get stock i will have to settle for 100ml.

This is completely disatisfying i bought this voucher in December and have been trying to redeem this voucher for months with no luck not forgetting the embarrassment of gifting a voucher that cannot be redeemed to someone else. If the voucher says a 150ml perfume can be claimed then this is what i should be credited with, surely i can be given a 100ml and 50ml perfume as i will not except anything less than the 150ml perfume that is CLEARLY indicated on the voucher itself.

No one that has been able to assist me or provide a turnaround time for feedback. I have also called into the call centre and was advised to go back to the store and this is becoming a draining process that reflects poorly on the customer service your company provides.