1 reviews | Active since Oct 2021
Bad Service
I Nomusa Thusini received a pathetic service from the manager in foschini Westwood fragrance department.the manager that treated me like i don't know my rightas a customer, had came into store to shop for a fragrance and while shopping I saw the fragrance I wanted and it was marked down please refer to attached pictures.
I then requested to buy it on the same price that was on the sticker and the manager gave me an attitude and also **** about how foschini does their mark downs.She than informed her regional manager vai email and there was no response until I called back after a few hours to get feedback course no one called me for feedback
The unprofessional treatment I got which did not end there she had also given me the wrong details for her area manager when I asked for them.then today a day later from the incident I received a call from a consultant telling me they can give me 20% off.what annoys me is that she handed over my case to a consultant yet I was communicating with her.
We'd like to extend our apologies for the negative experience you’ve had in our store. This is not the level of service we strive to provide to our customers and we are sorry your experience with us was a negative one. We strive to provide our cherished customers with five star service at all times.
We have escalated this with our team and an agent will be in contact with you shortly to resolve the matter.
Kind regards,
The Foschini Team
We'd like to extend our apologies for the negative experience you’ve had in our store. This is not the level of service we strive to provide to our customers and we are sorry your experience with us was a negative one. We strive to provide our cherished customers with five star service at all times.
We have escalated this with our team and an agent will be in contact with you shortly to resolve the matter.
Kind regards,
The Foschini Team
We have been in touch with our team and they have assured us that a resolution has been found. We hope that you are pleased with the manner in which the matter was resolved.
Thank you for supporting Foschini. We do hope to have you visit our stores again soon!
Kind regards,
The Foschini Team
We have been in touch with our team and they have assured us that a resolution has been found. We hope that you are pleased with the manner in which the matter was resolved.
Thank you for supporting Foschini. We do hope to have you visit our stores again soon!
Kind regards,
The Foschini Team